FREQUENTLY ASKED QUESTIONS

How can I order a cake from you?

Please get in touch by filling in an enquiry form on our Contact page. Ensure to state your name, email address, phone number, date of your party/event and details of your enquiry. In order to confirm your booking, full payment is expected when placing your cake order.

How far in advance should I place my order?

Please allow 1 week’s notice for our ‘Simply Delicious’ cakes and cupcakes. For all other cakes, we ask for 2 week’s notice.

Do you deliver?

Yes! FREE deliveries within the Rolleston area. Elsewhere, please enquire. Pick up also available.

Can I cancel my order?

Once your booking has been confirmed and your payment has been made, cancellations are not recommended as no refund will be given. Therefore, please ensure that you are happy with your cake order and booking prior to your payment.

How do I store my cake?

It is recommended that your cake is stored in a cool room or your fridge (depending on the type of cake). If stored in the fridge, take the cake out a couple of hours prior to serving to ensure your cake is served at room temperature. Once the cake has been cut, cover the exposed inner layers with icing or cling wrap and store in the fridge for up to 3 days.

Do you cater for any dietary requirements?

No, not at this stage. All our cakes contain allergens like gluten, dairy and eggs. Our standard carrot cake contains walnuts, unless omitting this ingredient on request. We do take extra care, but cross contamination may still occur.

Our cakes are made in a shared/home kitchen, therefore, please be advised that your cake may contain traces of common allergens listed below.

Common allergens used in our home kitchen include: peanuts, fish, dairy, egg, gluten, wheat, soy, sesame, sulphites, lupin, almonds, Brazil nuts, cashews, hazelnuts, macadamias, pecans, pine nuts, pistachios, walnuts.